Welcome to the Wilson Bros Garden FAQ. Here, we aim to provide clear answers to help you cultivate your dream garden with confidence.
🌿 About Our Plants & Collections
Q: What types of plants do you specialize in?
A: We specialize in curated, solution-oriented plants for discerning gardeners. Our collections range from precise Groundcovers (organized by height from 3 inches to over 12 inches) for specific landscaping needs, to stunning Colorful Bark Japanese Maples, fruitful Berry Plants, Fig, and Apple Trees, and versatile Vines (including Flowering, Deer Resistant, and Edible varieties). Each plant is selected for its health, vigor, and purpose.
Q: Are your plants suitable for challenging garden conditions?
A: Absolutely. We offer many plants bred for resilience. Explore our Drought Tolerant Groundcovers for dry slopes, Erosion Control Groundcovers for stabilizing soil, Deer Resistant Vines, and Evergreen Groundcovers for year-round structure. Our plants are chosen not just for beauty, but to solve common gardening challenges.
📦 Ordering, Shipping & Delivery
Q: Where do you ship, and how long does delivery take?
A: We proudly serve a global community of gardeners, though delivery to some remote regions may be restricted (this will be confirmed at checkout). Most Asian destinations are welcome.
Timeline:
• Standard Shipping (DHL/FedEx – $12.95): 10-15 days after dispatch, plus 1-2 days for order processing. Ideal for Berry Plants, Clematis Vines, or Fig Trees.
• Free Shipping (EMS – on orders over $50): 15-25 days after dispatch, plus 1-2 days processing. Perfect for planned projects like large collections of Erosion Control Groundcovers or multiple trees.
Note: All times are estimates and can be affected by customs or weather.
Timeline:
• Standard Shipping (DHL/FedEx – $12.95): 10-15 days after dispatch, plus 1-2 days for order processing. Ideal for Berry Plants, Clematis Vines, or Fig Trees.
• Free Shipping (EMS – on orders over $50): 15-25 days after dispatch, plus 1-2 days processing. Perfect for planned projects like large collections of Erosion Control Groundcovers or multiple trees.
Note: All times are estimates and can be affected by customs or weather.
Q: How are plants packaged for shipment?
A: Every plant is hand-selected and packed with expert care in our Durham nursery. We use specialized packaging to protect roots, secure soil, and shield foliage, ensuring your plants arrive healthy and ready to thrive. From delicate 3-inch groundcovers to robust vines, each is prepared to withstand its journey.
Q: Will I receive tracking information?
A: Yes. Once your order is dispatched with our carrier partners (DHL, FedEx, or EMS), you will receive a tracking notification to follow your garden’s new additions every step of the way.
💳 Payments & Pricing
Q: What payment methods do you accept?
A: We accept major credit cards: Visa, MasterCard, JCB, and also PayPal for secure and convenient checkout.
Q: Is there a minimum order for free shipping?
A: Yes. Free shipping via EMS is available on all orders totaling $50 or more.
🔄 Returns, Guarantee & Plant Health
Q: What is your guarantee on plant health upon arrival?
A: We guarantee your plants to arrive in healthy condition. If your order is damaged or does not meet your healthy plant expectations, please contact our dedicated support team at [email protected] within 15 days of receipt. We are committed to your complete satisfaction and gardening success.
Q: What should I do when my plants arrive?
A: Please unpack promptly, water if needed, and acclimate them to their new environment before planting. Detailed guidance is included with your order to ensure a smooth transition from our nursery to your garden.
🌎 International Orders & Account Support
Q: Can I order from anywhere in the world?
A: While we ship globally, certain remote areas may have restrictions. Most countries are accessible. Any specific restrictions for your location will be calculated and clearly communicated at the checkout stage.
Q: Who do I contact for order changes or account issues?
A: For any questions regarding your order, account, or delivery, please reach out to our friendly support team at [email protected]. We’re here to help.
Your vision for a beautiful, purposeful landscape is our priority. If your question isn’t answered here, please don’t hesitate to contact us directly.